Your satisfaction is our top priority!

We deeply appreciate your trust in our products and strive to provide the best experience possible.

However, we understand that unforeseen issues can arise, and we’re here to help.

Please review our policy below for returns, refunds, and other inquiries.

 

Returns

 

Due to the nature of our products, we are unable to accept returns or exchanges. We take great care in packaging to ensure your order arrives safely, but if your product is damaged in transit, please contact us within 7 days of delivery
at hello@sudsandbudsapothecary.com with photo evidence.

 

We’ll work with you to address the issue and improve our process.

 

While cancellations of orders are not accepted, if you’re dissatisfied with your purchase, please reach out to us via email at hello@sudsandbudsapothecary.com within 7 days of delivery and let us know your concerns and desired resolution.

 

Refunds

 

Refund requests must be submitted within 7 days of delivery and should include the reason for your request.

Approved refunds will be processed within 7 to 10 business days, and the credit will be applied to your original payment method.

 

Important Notes:

 

Shipping costs are non-refundable.

If a refund is approved, only the product cost will be reimbursed.

If your request is approved, you may be asked to provide additional details to help us improve our service.

 

Missing or Delayed Refunds

 

If you haven’t received your refund within the expected timeframe:

Check your bank account.

Contact your credit card company, as processing times may vary.

Reach out to your bank for further clarification.

If you’ve completed these steps and still haven’t received your refund,

please contact us at hello@sudsandbudsapothecary.com for assistance.

 

Thank you for supporting Suds & Buds Apothecary!